Client Manager

About the Role

As the Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

How You'll Make An Impact

• Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
• Utilizing Gallagher's resources and tools, create effective client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%
• Resolve service-related issues independently but know when to raise concerns to more experienced client service team members
• Prepare RFP's, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
• "Cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• Guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

Skills For Success

• Strong communication skills to build professional relationships with internal and external partners
• Understanding of the importance of deadlines and openness to constructive feedback
• Ability to adapt and remain composed while balancing multiple priorities
• Active desire to develop professional skills and improve efficiency
• Innovative mindset with a drive to generate new and practical ideas for continuous improvement
• Willingness to learn Gallagher's tools, systems, and shared resources
• Commitment to going the "Extra Mile" to achieve results that benefit the client, the Branch, and Gallagher

Requirements

• Bachelor's Degree plus 3 or more years client service and/or claims management experience OR High School diploma/GED with 8+ years client service and/or claims management experience
• Active Life & Health license
• Able and willing to travel approximately 25% of the time
• Working knowledge of Microsoft Windows applications and MS Office

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact