Client Management Coordinator

Join a growing Client Management team supporting some of Canada's leading mobile, retail, and technology brands. This role is ideal for a highly organized, client-focused professional who enjoys working in a fast-paced environment, leveraging data to drive decisions, and contributing to business growth while developing a long-term career within Client Management.

What makes us different?

• Gain exposure to a diverse portfolio of nationally recognized clients across mobile, retail, and technology industries.
• Work in a collaborative, client-focused environment that values ownership, initiative, adaptability, and continuous learning.
• Support new program launches, business growth initiatives, and high-visibility client relationships.
• Develop valuable experience in reporting, analytics, process improvement, and cross-functional business operations.
• Enjoy a visible career path with opportunities for advancement into Account Executive and other client-facing leadership roles.

Responsibilities

• Support the implementation and launch of new client programs by coordinating activities across internal stakeholders and functional teams.
• Serve as a primary point of contact for routine client inquiries, program support needs, and issue resolution while knowing when to escalate complex matters.
• Track client deliverables, commitments, requests, reporting requirements, and follow-up activities to ensure timely execution.
• Analyze operational and client data, develop reports and dashboards, identify trends, and provide actionable business insights.
• Drive process improvements and collaborate with cross-functional teams to enhance client experience, operational efficiency, and program performance.

Requirements

• At least 6 months of experience in client support, account coordination, customer success, project coordination, operations support, or a related business environment.
• Demonstrated analytical, reporting, and problem-solving skills with the ability to interpret data and support business decisions.
• Excellent organizational, communication, and relationship-building skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience with Power BI or other business intelligence and reporting tools.
• Experience supporting client relationships, account management activities, customer escalations, or stakeholder coordination.
• Background in telecommunications, mobile, wireless, retail, device protection, trade-in programs, or related industries.
• Demonstrated success working in ambiguous environments, identifying process improvement opportunities, and operating independently with sound judgment.

Working Conditions

General office demands. This position requires regular use of standard office equipment, prolonged periods of sitting, and occasional standing, walking, or lifting up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Travel

Approximately 5-10% travel based on business needs, including client meetings, business reviews, program implementations, relationship-building activities, and occasional office meetings.

Pay

Pay Range: $54,600.00 - $72,400.00