Client Services Coordinator

About the role

Cincy Connect Services needs a Client Services Coordinator who can make customer resolution dependable across customer-support outsourcing channels including phone, email, chat, social, help desk, technical support, quality, and service operations. The role focuses on client services coordination within customer support outsourcing, ensuring decisions are grounded in current records rather than memory or guesswork.

Role Fit

• Use Queue Management and Knowledge Base confidently when carrying out client services coordination.
• Apply Customer Support Outsourcing practices without losing track of exceptions, owners, or deadlines.
• Document Customer Communication decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Follow-Up, especially when escalation is required instead of assumption.

Responsibilities

• Maintain the Client Services Coordinator workflow by helping the team escalate complex cases with enough context for the next owner.
• Track the Client Services Coordinator workflow by helping the team handle assigned customer or client requests.
• Own the Client Services Coordinator workflow by helping the team review available case history before responding.
• Coordinate the Client Services Coordinator workflow by helping the team resolve routine issues within approved authority.
• Review the Client Services Coordinator workflow by helping the team document commitments and next actions.

Expected Contribution

The role is successful when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates. This is measured through effective client services coordination within customer support outsourcing.

Remote execution is complete only when client services coordination leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States. Associate level.