Client Loyalty Specialist

About the role

We are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience.

This position has an expected start date of 9/21/2026 and is open in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.

Schedule

We are seeking individuals available for the following 8-hour shift options (scheduling decisions are based on business need and will be confirmed prior to hiring):

• Monday - Friday from 9am - 6pm or 12pm - 9pm Eastern Time
• Tuesday - Saturday from 9am - 6pm Eastern Time

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Requirements

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Skills

• Ability to clearly explain details about the company's debt settlement program to current clients
• Ability to recall details of calls with clients and record those details accurately in Salesforce
• Ability to de-escalate stressful situations
• Ability to support and calm vulnerable or upset clients
• Ability to remain calm and professional during difficult discussions
• Computer competency and ability to work with a computer
• Ability to prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality and consistent work attendance
• Ability to attain and maintain high performance expectations on a monthly basis
• Ability to work in a fast-paced, high-volume setting
• Ability to use and navigate multiple computer systems with exceptional multi-tasking skills
• Ability to take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt

Pay

This role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000.

About National Debt Relief

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer, and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Wellness Incentive Program
• Employee mentorship and leadership programs