Client Loyalty Specialist

Overview

Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team!

This role has an expected start date of 9/21/2026. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. We are seeking individuals who are available for the following 8 hour shift scheduling options:

• Monday - Friday from 6am - 3pm or 9am - 6pm Mountain Time
• Tuesday - Saturday from 6am - 3pm Mountain Time

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Maintain performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills
• Ability to clearly explain details about the company's debt settlement program to current clients
• Recall details of calls with clients and to record those details accurately in Salesforce
• De-escalate stressful situations
• Support and calm vulnerable or upset clients
• Remain calm and professional during difficult discussions

National Debt Relief Role Qualifications

• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback

Compensation Information

The role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000.

About National Debt Relief

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Wellness Incentive Program

Company Culture

We are a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. National Debt Relief is a certified Great Place to Work®!

EEO Statement

At National Debt Relief, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.