Client Intake Assistant (Full-Time) (St. Louis, MO)

Responsibilities

• Serve as one of the first points of contact for prospective clients by phone, email, and online chat.
• Respond promptly and professionally to prospective client inquiries.
• Follow up with prospective clients who do not retain the firm following their initial consultation.
• Cook up with prospective clients who do not retain the firm following their initial consultation.
• Cook up with prospective clients who do not retain the firm following their initial consultation.
• Coordinate and schedule consultations with attorneys throughout the firm.
• Confirm appointments with prospective clients prior to scheduled consultations.
• Provide maps, directions, and appointment information to prospective clients.
• Obtain opposing party information and coordinate conflict checks prior to consultations.
• Work closely with the Client Intake Director, Director of Administration, attorneys, and firm leadership to ensure an exceptional client experience.
• Maintain professionalism, confidentiality, and excellent customer service at all times.

Qualifications

• A high school diploma or equivalent.
• Strong computer skills and proficiency with Microsoft Office.
• Typing speed of approximately 45 WPM or higher.
• Excellent telephone, verbal, and written communication skills.
• Outstanding customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Excellent attendance and punctuality.
• Ability to multitask in a fast-paced environment.
• Prior law firm, legal, customer service, call center, or receptionist experience is a plus, but not required.