Client Insights Analyst

About the role

RecorGroup's Intelligence team is on a mission to create simple solutions for our client's complex problems. We are seeking a person who wants to service CPGs into growth with the use of data insights and data storytelling. The Client Insights Analyst holds a pivotal role in ensuring exceptional support and a seamless experience for our clients. The Analyst focuses on building and maintaining strong client relationship and driving continuous improvement in service delivery, with a specialization in data storytelling and data mining.

Responsibilities

• Data Storytelling & Presentation: Transform complex data into compelling client narratives. Craft client-specific data stories aligned with unique needs and objectives. Communicate insights through strategic storytelling techniques. Design and develop data-driven presentations for client meetings, reviews, and proposals. Ensure presentations are clear, data-focused, and aligned with client objectives.
• Client Services & Communication: Serve as the main point of contact for top-tier clients, utilizing data storytelling to engage and retain clients. Anticipate future data needs and offer proactive, relevant data-driven solutions. Regularly engage with clients to assess data needs, address concerns, and provide data-driven support. Facilitate communication and collaboration between cross-department teams. Research and stay up to date on industry, customer, and category trends. Assist in gaining ongoing meetings with key customers for our clients.

Qualifications

• Strong analytical and problem-solving abilities.
• Creativity and innovation in data storytelling and presentations.
• Excellence in communication and presentation delivery.
• Deep understanding of client service principles.
• Proficiency in data analysis and visualization tools (Excel, Tableau, Power BI, etc.).
• Proactive, results-driven approach with continuous learning mindset.
• Bachelor's degree in business, marketing, data science, or a related field.
• Certification in data visualization or related areas is a plus.