Client Insight Advisor

About the role

Welcome to George Moore Chevrolet located in Jacksonville, Florida. Customer satisfaction has been the cornerstone of our operation since we opened in 1986. We are proud of the community we serve and in return, that community has voted us Bold City Best, Best New Car Dealership!

We take pride in our employees. We make sure we employ the best and continue to invest in them. Our well trained staff makes it easy and timely to do business, with each team member bringing a high level of experience and expertise so that we can continue to deliver excellent service.

Job Summary

A client insight advisor will be responsible for helping a guest become a customer! You are the bridge between the guest and their future vehicle that suits their driving needs and preferences. You will be responsible for staying up-to-date with the dealership's vehicles and their capabilities. We will give you the training to be successful so no experience is needed.

Duties and Responsibilities

• Responding to inbound phone and internet inquiries
• Initiate outbound phone follow up to aid in the vehicle search process
• Having knowledge of the dealership's vehicles and explaining their features and warranties to customers
• Answer guest questions about cars, financing and purchase process
• Contact past customers to ensure they are satisfied with their vehicles

Required Skills and Abilities

• Interpersonal and communication skills
• Customer service skills
• Ability to read and comprehend instructions

Education and Experience Requirements

• High school diploma or equivalent
• State driver’s license with satisfactory DMV driving record
• Must meet other company requirements for employment such as background check and drug test
• No experience is necessary. We will train you!

Pay

We offer a competitive commissions and bonuses pay plan.

Benefits

• Medical, Dental and Vision for Full Time employees working 30 hours or more
• 401K after 1 year of employment
• Longevity Fund/Bonus
• 15 days of paid time off per year
• Five paid holidays (New Years Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• GM training for all
• Closed Sundays

Working Conditions/Physical Requirements

• Is regularly required to stand, walk, use hands to finger, handle or feel, reach, stoop, kneel and crouch
• Required to sit, climb or balance and taste/smell
• Must lift within the parameters of the responsibility of the job
• Must have close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Working both indoors and outdoors