Client Implementation & Support Specialist

Responsibilities

• Review and convert client Financial Excel models using FactSet’s Deep Sector data
• Partner with strategic clients and prospects to become a trusted resource during trials, implementations, and other strategic engagements
• Own the end-to-end workflow conversion process across Deep Sector-related engagements and opportunities
• Contribute to the development of our Deep Sector offering by relaying granular product-specific feedback, feature requests and opportunities for differentiation that is grounded in real client experience

Qualifications

• 2+ years of hands-on experience with client-facing teams within financial services
• Bachelor’s Degree or equivalent combination of education and experience
• Deep experience with FactSet’s product offerings and Microsoft Excel
• Strong communication, analytical and reasoning skills

Job Location

Hybrid
For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

What's In It For You

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Company Overview

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner.