Client Implementation Specialist

Responsibilities

• Conduct virtual software training sessions for clients through weekly one-hour meetings.
• Develop and implement customized 60-day onboarding and training plans for assigned clients.
• Respond to client questions and concerns through brief phone calls, virtual meetings, and email communication.
• Aid clients with importing data from databases, Excel spreadsheets, and other formats into iWorQ software.
• Occasionally utilize basic HTML to create and customize citizen portals.
• Collaborate with internal teams to prepare and deliver client-ready materials.
• Manage multiple implementation projects while maintaining timelines and client expectations.
• Track implementation progress, maintain accurate client records, and monitor key performance indicators (KPIs).
• Attend weekly team meetings and contribute to process improvements.
• Build strong relationships with clients by providing excellent service throughout the implementation process.

Qualifications

• Experience providing virtual customer service, training, or support via Zoom, phone, and email.
• Project management experience with the ability to manage multiple client implementations simultaneously.
• Strong communication skills with the ability to clearly explain complex processes and technical concepts.
• Ability to ask effective clarifying questions and identify client needs.
• Intermediate proficiency in Microsoft Excel, including data organization and manipulation.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to interact directly with clients for 10+ hours per week.

What We Offer

• Competitive salary of $45,000--$55,000 annually DOE
• Bonus opportunities
• Stable Monday--Friday schedule
• Collaborative and supportive team environment
• Opportunity to make a direct impact on client success

About Us

In 2001, iWorQ was the first company to offer a SaaS solution to city and county governments. Now, iWorQ is the leading provider of business-critical workflow software that runs the day-to-day operations of nearly 2,000 city and county governments across all 50 states. Our team continues to innovate for the tens of thousands of government employees using iWorQ today, with over 20 highly configurable software applications you can access on any web-based device. iWorQ helps cities and counties manage everything from permitting, planning & zoning, code enforcement, licensing, work orders, inspections, fleet and fuel tracking, pavement management, backflow prevention, stormwater management, facility management, and more. Using iWorQ's software, city and county employees can better maintain their infrastructure, manage time and resources, and serve and engage citizens to keep communities vibrant and healthy, regardless of size.