Client Solutions Specialist

About the role

We are seeking a driven, analytical, and customer-centric Client Solutions Intern to join our team. In this role, you will actively help manage relationships with our key clients, diagnose business challenges, and deliver impactful, data-driven solutions. This internship is designed to give you hands-on experience in account management, strategic problem-solving, and cross-functional collaboration in a fast-paced environment.

Responsibilities

• Client Support & Retention: Assist the team in managing daily client inquiries, troubleshooting issues, and ensuring a high level of client satisfaction
• Data Analysis & Reporting: Gather and analyze account performance metrics to help build comprehensive weekly/monthly business reviews for clients
• Strategic Problem Solving: Partner with senior Client Solutions Managers to research client industries, identify growth opportunities, and pitch tailored solutions
• Cross-Functional Collaboration: Work closely with Product, Sales, and Operations teams to ensure client feedback is effectively communicated and product delivery is seamless
• Special Projects: Own and present a capstone project by the end of the internship focused on optimizing an internal client onboarding or retention process

Requirements

• Currently pursuing a Bachelor's or Master's degree in Business, Marketing, Communications, Economics, Data Analytics, or a related field (Rising juniors or seniors preferred)
• Exceptional written, verbal, and presentation skills—you can simplify complex ideas for any audience
• Comfortable working with data; proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) or Google Sheets and SQL is highly preferred
• A proactive attitude with a knack for thinking on your feet and addressing roadblocks creatively
• Familiarity with CRM tools (like Salesforce or HubSpot) and project management software (like Asana or Trello) is a strong plus

Learning Objectives

• Real-World Account Management: Direct exposure to client-facing dynamics and corporate relationship management strategy
• Data Literacy: Hands-on experience translating raw performance metrics into actionable business stories
• Mentorship: Regular 1-on-1 coaching sessions with seasoned Client Solutions professionals and leadership
• Networking: Opportunities to connect with professionals across multiple departments within the company

Benefits

• Medical, dental, and vision insurance
• Short-term/long-term disability (STD/LTD)
• 401K
• 7 PTO days
• 5 paid sick leave days
• 6 paid holidays

Pay

$18–19/hour