Client Implementation Lead

How Will You Make An Impact & Requirements

• Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party.
• Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards.
• Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines.
• Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes.
• Lead root cause analyses on implementation failures and develop corrective action plans.
• Represent implementation in cross-functional strategic discussions and product development forums.
• Mentor senior consultants and lead the knowledge development agenda for the implementation team.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts.
• Expert-level knowledge of implementation methodology and client onboarding lifecycle management.
• Strong track record of influencing cross-functional teams and driving systemic improvements.
• Excellent stakeholder management and executive communication skills.
• Healthcare or health services industry experience strongly preferred.