Client Implementation & Contracts Specialist

Responsibilities

• Lead all aspects of the implementation process for new clients, including coordination of contracts, ID cards, plan documents and system setup work.
• Support the drafting, tracking, execution, and maintenance of RBP and non-RBP client agreements.
• Serve as a subject matter resource for contracts and implementation-related documentation and help to drive process improvements to the overall contracting process.
• Manage a high-volume caseload of clients in an organized, efficient, and timely manner.
• Cook up and facilitate plan changes for existing clients.
• Manage Salesforce and Visova system setup and maintenance for new and existing clients.
• Coordinate and facilitate third-party administrators (TPAs), brokers, clients, and internal stakeholders regarding implementation activities and processes.
• Identify implementation issues, resolve them when appropriate, and escalate as needed.
• Prepare reports and provide status updates to internal teams and external partners.
• Participate in or lead implementation calls and internal meetings as required.
• Participate in and lead training sessions for TPA partners and new clients on implementation processes.
• Monitor and triage emails received in the team Outlook inbox to ensure timely resolution or appropriate routing.

Requirements

• High school degree or GED
• Possess ability to resolve problems independently and demonstrate ability to multitask and to meet tight turnaround times.
• Possess ability to routinely and consistently follow-up on outstanding document signature requirements.
• Possess advanced organizational skills with a keen attention to detail.
• Possess computer skills which include proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Possess strong verbal and written communication skills.
• Possess strong problem-solving skills.
• Demonstrate a commitment to building new skills and fostering a positive working environment.
• Previous experience with Salesforce, Visova or VBA preferred.
• Previous contract administration experience preferred.

Qualifications

• 1-3 years of healthcare insurance related or similar experience preferred.

Skills and Abilities

• Possess ability to resolve problems independently and demonstrate ability to multitask and to meet tight turnaround times.
• Possess ability to routinely and consistently follow-up on outstanding document signature requirements.
• Possess advanced organizational skills with a keen attention to detail.
• Possess computer skills which include proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Possess strong verbal and written communication skills.
• Possess strong problem-solving skills.
• Demonstrate a commitment to building new skills and fostering a positive working environment.
• Previous experience with Salesforce, Visova or VBA preferred.
• Previous contract administration experience preferred.

Benefits

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

Pay

TBD

Schedule

100% remote