Client Growth Director

About the role

At ICP we are a global leader in Content Operations, partnering with some of the world’s most recognised brands, including Unilever, Diageo, Coca‑Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU and Aetna. We are seeking an experienced Client Growth Director to take senior commercial ownership of a portfolio of strategic client accounts. This senior, commercially accountable growth role requires the ability to operate credibly with executive stakeholders, build trusted relationships and turn deep client understanding into sustainable commercial growth.

Responsibilities

• Own the commercial relationship and growth number across the portfolio, including renewals, upsell and cross‑sell.
• Build senior relationships across the full client organisation.
• Identify and convert account whitespace into qualified pipeline.
• Provide a proactive commercial point of view and strategic insight to clients.
• Own the end‑to‑end commercial process, from opportunity shaping through to agreement.
• Lead pricing, negotiation and commercial governance.
• Maintain strong pipeline coverage and disciplined forecasting.
• Work closely with Solution Specialists, Marketing, Finance, Legal, InfoSec and Delivery teams.
• Partner with the Engagement Lead to ensure strong account health, seamless handovers and sustainable growth.

How success is measured

You will be accountable for commercial growth/bookings against target, pipeline coverage and forecast accuracy, whitespace penetration, senior relationship depth, cross‑functional collaboration, account cash health and CRM discipline. The role operates within the FY27 Growth / Delivery model, where the Client Growth Director owns the commercial relationship, growth pipeline and account growth, while the Engagement Lead owns delivery, revenue recognition, margin improvement and client satisfaction. The two roles work as genuine partners across each account.

What you’ll bring

• Proven track record of growing enterprise accounts through upsell and cross‑sell.
• Experience building trusted relationships with senior client stakeholders.
• Ability to manage complex, multi‑stakeholder commercial processes.
• Expertise negotiating MSAs, SOWs and commercial terms.
• Credible, insight‑led point of view rather than transactional selling.
• Strong CRM discipline and forecasting skills.
• Experience working effectively in a senior Growth / Delivery partnership model.

Preferred experience

• Background in Content Operations, DAM / PIM / PXM, digital shelf, creative operations, MarTech or adjacent technology environments.

Why ICP?

We are a global, people‑first company with a culture built around being Curious, Focused, Creative, Trustworthy and Inclusive. If you are ready to take genuine ownership of strategic client relationships and drive meaningful growth with some of the world’s leading brands, we’d love to hear from you.