Client First Center Advocate I

Call Center Advocate 6-Month Contract to Hire Locations Cincinnati (on-site) General Overview The Call Center Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Employees are to represent the Bank well by presenting a positive, professional image while meeting or exceeding customer expectations. Responsibilities Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.Recognize sales opportunities and refer clients to sales associatesRemain current on products, services, policies and proceduresResolve customer inquiries or issues with respect to any loan product offered by the BankResolve customer issues through account research and utilization of support materials and resourcesPerform customer account transaction and maintenance activities accuratelyStrive for first contact resolution of customer inquiries, transactions and problem resolutionEscalate customer requests requiring additional knowledge or expertise as defined by department leadership Requirements Prior Customer Service ExperienceCall Center, Hospitality, Restaurant, Caretaking, and other relevant areasFriendly and welcoming presence that demonstrates patience and understandingHigh School DiplomaPunctual and Reliable Work on-site 100% of the time during the contract periodOnce converted to a full-time employee, the role will move to a hybrid work model. Compensation $18/hr (this is firm across the board for all Advocates)