Client Care Advocate 1

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. The firm aims to generate attractive investment returns through a patient and disciplined approach, employing world-class people, and supporting growth in its portfolio companies and communities.

About the role

This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience. This role is well-suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.

Responsibilities

• Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
• Respond to detailed inquiries regarding insurance products, policy features, and account activity
• Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards
• Translate complex information into clear, easy-to-understand explanations for customers and agents
• Accurately document all interactions in internal systems to ensure complete and compliant records
• Serve as a primary point of contact for assigned agents, accounts, or regions
• Support operational and technical inquiries from clients and distribution partners
• Identify recurring issues and proactively escalate or help drive solutions
• Handle sensitive customer information with a high level of care and in compliance with privacy regulations
• Participate in team meetings, training sessions, and continuous improvement initiatives
• Effectively manage call volume while maintaining strong service quality and attention to detail
• Communicate clearly and professionally, including in more complex or sensitive situations
• Work toward resolving customer inquiries during the first interaction whenever possible
• Maintain accurate, thorough, and timely documentation
• Demonstrate reliability, consistency, and a team-oriented approach to supporting customers and colleagues

Qualifications

• High school diploma or GED
• 1+ year of customer service experience (call center or high-volume environment preferred)
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Clear and professional communication skills
• Insurance or financial services experience a plus
• Experience working in a structured, metrics-driven environment
• Strong attention to detail and ability to follow regulated processes
• Ability to remain composed and solution-oriented in challenging situations

Training & Schedule

Training lasts approximately 12 weeks, Monday – Friday, in-office, from 7:30am – 4:00pm CST. Training consists of both classroom sessions and time on the phone in the contact center fielding incoming calls. There is a no time off policy during the first 90 days of employment due to the training schedule.

After training, you will follow a hybrid schedule. The contact center is open Monday - Thursday 7:00am – 6:00pm CST and Friday 7:00am – 8:00pm CST. This role will work an 8-hour shift once training is complete, running between 8:00am EST and 7:00pm EST depending on business needs.

Pay

Hourly rate: $19.54 per hour (Hartford) plus overtime, with a $500 sign-on bonus paid at the completion of training.

Benefits

• Full IT equipment provided
• Free lunch and parking
• Health coverage (employee + children, based on salary band)
• 401(k) with company match and equity opportunities
• Annual bonus eligibility
• Paid time off, sick time, and company holidays
• Tuition, adoption, and lifestyle reimbursement programs
• Clear opportunities for internal mobility and career growth