Client Care Advocate

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Client Care Advocate to join our growing team in Maitland, FL!

Responsibilities

• Provide excellent customer service to the clients' employee membership, as well as the carrier account management teams.
• Aid in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe.
• Aid in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.
• Understand health and benefits products, services, and tools to educate client membership of what is available through their existing program(s).
• Remain current on industry trends and information, new product development, legislation, coverages, and online enrollment technology systems (e.g. carrier websites, payroll vendor systems, etc.).
• Aid in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements.
• Aid in the documenting of service information into the internal management databases.
• Assist in client specific projects including but not limited to enrollment processing, billing reconciliation, claim resolution, and Cobra compliance within the established timeframes.
• Assist with open enrollment meetings.
• May require travel for client/enrollment meetings.

Requirements

• High school diploma or equivalent.
• Excellent organizational, verbal, and written communication skills.
• Strong interpersonal and professional skills.
• 1 - 3 years experience in a similar position.
• Bachelor’s degree (preferred).
• Computer skills to include proficient knowledge of MS Office environment (preferred).
• Working knowledge of BenefitPoint and ImageRight (preferred).

Skills

• Licenses & Certifications: Life and Health License (preferred).

Qualifications

• Skills & Experience: To Be Successful

Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Additional Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Pay

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Schedule

The schedule for this role is not specified.