Client Facing Direct Mail Specialist

About the role

We’re TNT Growth – a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact – you’ll love it here!

Responsibilities

• Day-to-day client communication across your portfolio
• Campaign timelines: from brief to mail drop, nothing falls through without you catching it
• Proactive status updates — clients hear from you before they ask
• Coordination with internal teams (creative, data, print vendors) to hit deadlines
• Flagging risks early and escalating with a proposed solution, not just a problem
• Documentation: creative approvals, list specs, drop dates, performance recaps
• First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies

Requirements

• MUST have 2–4 years in a client-facing account or project management role, in direct mail, print, or performance marketing
• MUST have superb strategy and communication skills (written and verbal)
• MUST be highly organized… clients and leadership should never have to ask twice.
• Comfortable in ambiguity without needing hand-holding
• Detail orientation that doesn't slow you down
• Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus
• You ask questions early, not after something breaks

Qualifications

• You take ownership without being told to
• You treat client relationships like partnerships, not transactions
• You escalate the right things and handle everything else
• You're the kind of person who checks the mail drop confirmation before the client does

Benefits

Benefits Upon Hire for US Candidates (Review at 90 days)

Pay

$30,000 – $80,000 depending on experience, skill set, and location (Including non-US)

Schedule

Full-time, fully remote