Client Experience Specialist - Ent

This is a Fully Remote Job 1. About Our Client:The organization operates in the IT services industry, providing integrated technology solutions that connect people with hardware, software, cloud services, and support. It addresses challenges in managing warehouse inventory, workforce equipment, and data security by offering tailored technology combinations. The company emphasizes innovation through diverse perspectives and aims to create technology solutions that stand out. 2. About the Opportunity:The Client Experience Specialist - Ent plays a crucial role in managing administrative tasks related to complex client orders and standards. This position supports client satisfaction by ensuring timely order processing, accurate data entry, and responsive communication. The role helps maintain service level agreements and contributes to operational efficiency within the client experience team. 3. Responsibilities:Manage administrative duties for complex velocity client orders and standardsPerform extensive data entry for quotes, order entry, client standards, and returnsMonitor daily Open Order Report and produce custom client reportsRespond promptly to client inquiries on order tracking and pricingEnsure compliance with Sarbanes-Oxley controls where applicableCommunicate proactively with clients about order placement, ETAs, and back ordersEscalate cost changes or end-of-life notifications to appropriate teamsProvide quotes for run rate velocity products within four hoursSupport open order tracking and respond to inquiries on sales ordersResearch open orders and report ETA information to clientsRecommend supplier switches or replacement products with sales inputEnter and update order information in systems for team accessGenerate scheduled and one-off reports using established toolsCollaborate with sales and management on complex requestsHandle client requests for tracking, serial numbers, and packing slipsInitiate and educate clients on returned merchandise authorization processEscalate RMA requests to Customer ServicePerform additional duties or special projects as assigned 4. Requirements:High school diploma or equivalentMinimum 4 years related work experience; 7 years preferred for full proficiencyIntermediate skills in Microsoft ExcelAdvanced proficiency with Microsoft Outlook, including shared inbox managementExperience with data entry in CRM or ERP systemsUnderstanding of customer purchasing and sales cycles from an inside sales perspectiveAbility to provide accurate service level agreements and delivery informationStrong organizational skills to document activities and manage prioritiesEffective written and oral communication skillsGood listening skills and ability to understand information completelyQuick learner capable of minimal supervision 5. Pay Range and Compensation Package:Hourly pay range: $22.84 to $28.89 6. Benefits & Perks:Medical insurance401(k) retirement plan Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.