Client Experience Associate - Ent

1. About Our Client:The organization operates within the IT solutions sector, specializing in connecting people with technology to address challenges such as warehouse inventory management, workforce enablement, and data security. It provides a combination of technology hardware, software, cloud solutions, and support services to deliver comprehensive IT solutions. The team values diverse backgrounds and perspectives to foster innovation and effective technology solutions. 2. About the Opportunity:The Client Experience Associate plays a critical role in supporting client operations by ensuring timely and accurate order processing, responding to client inquiries, and providing administrative support. This position contributes to maintaining client satisfaction and operational efficiency by managing order tracking, reporting, and communication regarding order status and returns. 3. Responsibilities:Respond promptly to client requests and place basic orders within procedural guidelines to meet service level agreements.Understand shipment cutoff times for major distribution partners and carriers.Communicate proactively to clients about order placements, estimated arrival times, and backorder information.Escalate cost changes or end-of-life notices to Sales Operations Advisor or account manager.Provide timely basic quotes for simple velocity products within 4 hours based on account manager guidance.Assist with quotes for accounts with established pricing.Support open order tracking, scheduled and custom reporting, and sales order inquiries.Research open orders and provide ETA information to clients in report format.Enter and update order information in the system for team access.Use established tools to provide customers with scheduled or one-off reports.Escalate complex requests on orders or reports to appropriate team members.Coordinate with management on requests beyond existing report scope.Respond to client emails regarding tracking, serial numbers, packing slips, and similar requests.Initiate the returned merchandise process, educate clients on RMA creation, enter RMAs in the system, and escalate RMA requests to Customer Service.Work a remote Monday to Friday daytime schedule as assigned.Perform other duties or special projects as assigned. 4. Requirements:Preferred basic knowledge of Inside Sales or a similar client-facing role involving significant data entry into an ERP or CRM. 5. Pay Range and Compensation Package:Hourly pay range: $19.65 to $24.57. 6. Benefits & Perks:Medical insurance.401(k) retirement plans. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.