Client Experience Specialist

Responsibilities

• Manage inbound and outbound communication with patients, physicians offices and pathology labs using Salesforce/Service Cloud (CRM).
• Follow up with physicians offices to gather missing test requisition form information and document interactions ensuring accurate and complete case management and resolution.
• Cooky/pharmaceutical industry links and application instructions are not applicable.
• Collaborate with internal teams including accessioning, laboratory operations and clinical staff to ensure patient reports are delivered within expected turnaround times.
• Partner with the clinical sales team to provide customer support and address inquiries.
• Work closely with the billing team to obtain patient medical records and insurance.
• Maintain accurate and complete data entry into Salesforce, LIMS (Laboratory Information Management Systems) and the clinical ordering portal.
• Contribute to continuous improvement efforts and participate in special projects or initiatives as assigned.

Requirements

• A Bachelor of Science or related degree is preferred.
• A minimum of 0-3 years of experience in a physician/patient facing role is required.
• Excellent verbal and written communication skills.
• Exceptional organizational and time management skills.
• Ability to manage multiple priorities in a results driven setting.
• Strong attention to detail and accuracy of information.
• Familiarity with clinical workflows, diagnostic testing or laboratory operations is a plus.
• Prior experience with Salesforce/Service Cloud, LIMS and G Suite preferred.

Benefits

• The hiring range for this position is $63,000 to $76,000 per year, which may factor in various geographic regions.
• The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Pay

• The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Schedule

• Hybrid - Onsite on Monday & Tuesday