Client Experience Specialist

Benefits

Bonus based on performance
Flexible schedule
Training & development

Responsibilities

• Serve as the primary contact for inbound client interactions
• Conduct thorough intake services to identify and document client technology needs
• Create and manage service tickets accurately and efficiently
• Schedule service calls using our specialized field service management software
• Collaborate with field technicians and other team members to ensure timely service delivery
• Maintain detailed and accurate records of client interactions and service appointments
• Ensure every interaction with a client brings them delight
• Affiliate with posting and management of our social media accounts, ensuring consistent and engaging communication with our online community

Requirements

• Outstanding customer service skills are vital for delivering a level of service that distinguishes NerdsToGo from our competitors and leaves a lasting positive impression on our clients
• Strong verbal and written communication skills are crucial for articulating client needs and ensuring seamless service delivery
• We seek candidates who embody the qualities of being humble, hungry, and smart—individuals who prioritize team success over personal ego, possess a strong drive to achieve and learn, and demonstrate emotional intelligence in all interactions
• Familiarity with basic technology or IT support services
• Strong organizational and multitasking abilities
• Proficiency in using field service management software or willingness to learn

Preferred Qualifications

• Experience in a client-facing role is highly desirable, as it demonstrates your ability to interact effectively with customers and understand their needs

Job Summary

As a Customer Service Advisor, you will be the first point of contact for our clients, playing a key role in providing an exceptional customer experience. Your responsibilities will include managing inbound client interactions, conducting intake services for new client technology needs, and creating service tickets. You will also schedule service calls using our field service management software. You will collaborate with field technicians and other team members to ensure timely service delivery. You will maintain detailed and accurate records of client interactions and service appointments. You will ensure every interaction with a client brings them delight. You will assist with posting and management of our social media accounts, ensuring consistent and engaging communication with our online community.

Requirements

• Outstanding customer service skills are vital for delivering a level of service that distinguishes NerdsToGo from our competitors and leaves a lasting positive impression on our clients
• Strong verbal and written communication skills are crucial for articulating client needs and ensuring seamless service delivery
• We seek candidates who embody the qualities of being humble, hungry, and smart—individuals who prioritize team success over personal ego, possess a strong drive to achieve and learn, and demonstrate emotional intelligence in all interactions
• Familiarity with basic technology or IT support services
• Strong organizational and multitasking abilities
• Proficiency in using field service management software or willingness to learn