Client Experience Specialist

About the role

All Pets Veterinary Hospital is a family-oriented veterinary practice located in Nashua, New Hampshire. We are AAHA-accredited and provide a wide range of services including wellness care, surgery, dentistry, radiology, and more. We are currently seeking a dedicated and compassionate receptionist to join our team.

Responsibilities

• Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.
• Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s).
• Recognize and triage medical concerns so urgent needs are addressed in a timely manner.
• Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.
• Must be able to withstand unpleasant odors and noises.
• May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Qualifications

• A minimum 1 year of veterinary industry experience required.
• Compassionate, calm, team player, multi-tasker, and strong communicator.
• Highly organized and possesses computer skills.
• Excellent reading/comprehension/legible writing skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

• Job Type: Part-time
• Pay Range: $17-$20/hour
• We Offer Our Staff Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

Note – some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit here.