Client Experience Representative - Mission Market

Description About PCs for People PCs for People is a national nonprofit committed to digital inclusion and environmental sustainability. We provide affordable technology and internet access to individuals and families across the country, helping bridge the digital divide and empower communities. About The Role We are seeking a dedicated and enthusiastic Client Experience Representative to join our dynamic Mission Market team. As the primary point of contact for clients, you will be responsible for assisting and guiding them throughout their technology shopping journey. Your main objective is to deliver personalized and high-quality support to enhance the overall client experience. Key Responsibilities Client Experience Greet and welcome clients with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the marketHandle phone calls and emails with impeccable client serviceActively listen to clients' inquiries, concerns, and feedback, providing accurate and helpful information about products, incentives, and policiesMaintain an organized and visually appealing market environment by arranging items, restocking shelves, and ensuring product displays are attractive and well-maintainedAddress and resolve client complaints or issues professionally, escalating to management when necessary to ensure client satisfactionParticipate in training sessions and workshops to enhance client service skills and stay informed about new products and services Order Processing Process and approve online ordersProcess client transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting client eligibilityHandle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the client Sales Support Assist clients in establishing accounts and locating products within the market, suggesting suitable alternatives, and explaining product features and benefitsStay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to clients Mission Market Support Collaborate with team members to achieve market goals and maintain a positive work environmentAssist in inventory management by conducting regular stock checks and reporting discrepancies to managementSupport team activities such as preparing and registering clients for events, coordinating pickups and deliveries, and supporting partnershipsOther duties as requested Requirements Requirements Previous experience in retail or client service is preferred but not mandatoryExcellent communication and interpersonal skills with a client-focused approachStrong problem-solving abilities and the ability to handle challenging situations with tact and diplomacyProficiency in using a computer, POS systems, and other retail software applicationsFlexible schedule to ensure clients are fully supportedPhysical ability to stand for extended periods and lift moderately heavy items when necessaryExperience with CRM or partner management platforms preferredBilingual or multilingual communication skills highly preferredStrong analytical thinking, attention to detail, and problem-solving skillsExcellent verbal and written communication skillsAbility to meet deadlines and work independently in a fast-paced, changing environmentMust be flexible, self-motivated, and adaptableComfortable working in a general warehouse settingGood organizational skills, attention to detail, and willingness to follow standard proceduresAbility to de-escalate difficult situations with empathy What We Value Genuine interest in people, technology, and digital equityCompassionate, curious, and community-mindedGraceful under pressure and adaptable in dynamic situationsCollaborative teammate who brings energy and empathy to every interactionSelf-motivated and solutions-oriented thinker Physical Requirements Prolonged periods of sitting or standing at a workstation or service counterAbility to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 poundsFrequent use of computer, phone, and other office equipmentCapability to communicate clearly in person, by phone, and over digital platformsFrequent bending, kneeling, crouching, and reachingCapability to work in various indoor non temperature controlled environmentsManual dexterity to handle tools, and small componentsExtended periods of walking or standing throughout the workdayVisual acuity to read labels and perform detailed tasksWillingness to adhere to physical safety protocols We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. Compensation & Total Rewards At PCs for People, we are committed to providing fair, equitable, and transparent compensation. The final base salary offer for this role will be determined based on a variety of factors, including the candidate’s specific geographic location, relevant skills, specialized experience, and education or certifications. In addition to base pay, PCs for People offers a comprehensive benefits package designed to support your total well-being: Health & Wellness: Comprehensive medical, dental, and vision insurance options.Retirement: A 401(k) plan with a 100% match on the first 3% deferred and 50% match on the next 2% deferred.Time Off: Vacation and Paid Sick Leave accrued based on hours worked, plus 12 paid company holidays. EEO Statement PCs for People is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other legally protected status. We encourage applications from individuals with diverse backgrounds and lived experiences that align with our mission of digital equity and community empowerment.