CLIENT EXPERIENCE MANAGER- CALIFORNIA- REMOTE
Job Summary
This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.
Key Responsibilities
- Provides continued high standard of service and communication to maintain client base
- Surveys existing accounts for new opportunities
- Maintains data as needed for internal business reviews/meetings
- Analyzes the vendor, client, and sector financial performance
- Manages internal resources to problem solve for issues in the field
- Serves as liaison between client and sector to ensure all relevant information is communicated
- Performs other duties as assigned
Qualifications
- Bachelor’s Degree
- 3-5 years of experience
- Demonstrated ability to prepare, analyze, and present complex business reviews to Clients
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
- Demonstrated ability to use analytical and intuitive judgment and sound decision making
- Strong problem solving skills
- Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel
Family Of Companies And Experiences
A leader in foodservice and support services, Compass Group USA is known for its great people, great service, and great results. With over 284,000 US associates working in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more across all 50 states, Compass continues to expand its reach to shape the industry and create new opportunities for innovation.
Compensation
Salary: $85,000 - $90,000
Other Forms of Compensation: Bonus Eligible
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Disability Insurance
- Retail Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Note: For positions in Washington State, Maryland, or to be performed Remotely, additional benefits may apply. Please visit the provided link for details.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Compass Corporate maintains a drug-free workplace.