CLIENT EXPERIENCE MANAGER- CALIFORNIA- REMOTE

Job Summary

This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.

Key Responsibilities

• Provides continued high standard of service and communication to maintain client base
• Surveys existing accounts for new opportunities
• Manipulates data as needed for internal business reviews/meetings
• Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
• Manages internal resources to problem solve for issues that have happened in the field
• Serves as liaison between client and sector to ensure all relevant information is communicated
• Performs other duties as assigned

Qualifications

• Bachelor’s Degree
• 3-5 years of experience
• Demonstrated ability to prepare, analyze and present complex business reviews to Clients
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
• Demonstrated ability to use analytical and intuitive judgment and sound decision making
• Strong problem solving skills
• Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel

Pay

Compass Corporate Salary: $85,000 - $90,000

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Retail Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Disclaimer

The above job description is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.