CLIENT EXPERIENCE MANAGER- CALIFORNIA- REMOTE

Job Summary

This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.

Key Responsibilities

• Provides continued high standard of service and communication to maintain client base
• Surveys existing accounts for new opportunities
• Manipulates data as needed for internal business reviews/meetings
• Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
• Manages internal resources to problem solve for issues that have happened in the field
• Serves as liaison between client and sector to ensure all relevant information is communicated
• Performs other duties as assigned

Qualifications

• Bachelor’s Degree
• 3-5 years of experience
• Demonstrated ability to prepare, analyze and present complex business reviews to Clients
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
• Demonstrated ability to use analytical and intuitive judgment and sound decision making
• Strong problem solving skills
• Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel

Pay

Compass Corporate Salary: $85,000 - $90,000

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Retail Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Disclaimer

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The Company reserves the right to modify or change the essential functions of the job based on business necessity.