Client Experience Lead - Private Equity

About the role

The Senior Product Manager - Operational Delivery - Private Credit will lead the strategic development and execution of operational technology solutions that enable efficient service delivery across Private Credit portfolios. Reporting to the Head of Product – Private Credit, this role serves as the critical bridge between client delivery teams and technology, driving measurable improvements in operational efficiency, quality, and scalability.

Responsibilities

• Own all accounting and financial reporting projects supporting Private Credit service delivery, including the evaluation and adoption of new features as relevant
• Lead delivery of operations and business support technology for Private Credit, establishing clear prioritization frameworks based on expected impact and business value
• Partner closely with client delivery organizations to identify key operational challenges and develop technology-driven solutions that improve efficiency and service quality
• Define and document target capabilities and requirements related to Private Credit operations delivery, ensuring alignment with strategic objectives
• Collaborate with other product leads across Private Credit as well as delivery product leads, to ensure consistent and seamless client experiences for multi-asset strategies
• Drive the definition and implementation of an opinionated target operations support model for Private Credit, enabling measurable transitions to Centers of Excellence (COE)
• Identify, design, and scope new automations and capabilities, understanding root causes of delivery challenges and developing solutions that address them effectively
• Establish and track clear success metrics to measure product impact across quality, efficiency, and team adoption, driving continuous improvement through data-driven insights

Requirements

5+ years of product management experience or deep operational experience in Private Credit with a proven track record of successfully adopting and driving new technologies to improve business outcomes

Solid understanding of AI and intelligent agents, enabling productive and strategic conversations with technical leaders to identify and implement AI-driven solutions

Demonstrated experience with SAFe (Scaled Agile Framework) and agile product delivery methodologies, with the ability to operate effectively in iterative development environments

Strong stakeholder management and influence skills, with proven ability to build consensus, drive alignment, and deliver results within complex matrixed organizational structures across multiple teams and geographies

Qualifications

Deep fluency in real estate and infrastructure markets and data, including understanding of asset characteristics, valuation methodologies, and industry-specific operational requirements

Skills

Strong collaboration and communication skills

Excellent problem-solving and analytical skills

Ability to prioritize and manage multiple tasks and projects simultaneously

Benefits

Salary range: $135,000 to $170,000+ depending on the skills and experience brought to the position

Equity In Every Sense Of The Word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organization, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

Continuous mentoring along your career progression

Active sports, events and social committees across our offices

24/7 support available from our Employee Assistance Program

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