Client Experience Lead

What We Look For

• A+ Player
• Elite at what they do
• Extremely hard worker
• Gritty
• Gets things done
• Internal need to succeed
• Does not need to be told twice what to do
• Foxhole Team Member
• Has a servant's heart and a purpose bigger than themselves
• Will help a team member fix a flat on the side of the road at 6am
• Goes above and beyond to provide a "White Glove Service" to our clients
• Rocketship Mentality
• Excited to join a fast-growing startup with extreme upside
• Growth Mindset in all areas of life - professionally, personally, physically, and spiritually
• "Lifer" - those who want to work with us for 30+ years (not just a 9-5 job)
• Bring experience as a Client Experience Lead or similar role
• Ensure every client interaction is warm, welcoming, and exceeds expectations
• Oversee and manage the Client Experience team, maintaining service excellence
• Greet clients and ensure they feel appreciated and valued during every visit
• Plan and coordinate client events, appreciation initiatives, and office visits
• Maintain a polished, professional, and organized office environment
• Anticipate client needs and address concerns before they arise
• Continuously evaluate and improve internal processes that impact the client journey

On-site

• Columbus, Ohio, United States

Pay

• $70,000 - $120,000 per year

Operations

• Not specified