Client Experience Lead

Client Experience Lead

FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, brows and skincare. Our modern, open concept space promotes a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.

Responsibilities

• Demonstrates high standards for customer service, employee development and company culture.
• Responsible for meeting financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, retail revenue, retention/turnover, etc.
• Identifies opportunities for professional development and coaching for team members, for example, sales goals, rebooking clients, etc.
• Affords assistance in managing all store personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention, performance management, safety, recognition, and legal compliance.
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
• Ensures all training and continued education are completed.
• Affords assistance in conducting monthly and annual reviews for each employee.
• Responsible for the store's inventory which includes ordering, audits, receiving products, etc.
• Helps forecast sales, growth trajectories and expansion plans.
• Affords assistance in local marketing efforts. This includes, but is not limited to social media, events, etc.
• Primarily will work front desk and has exceptional customer service experience.

Requirements

• Assistant Manager Experience
• PREFERRED: Esthetician or Cosmetology License