Client Experience Coordinator

Responsibilities

• Handle incoming phone calls for the servicing of complex medical equipment and life-saving Imaging medical devices.
• Partner with clinical professionals on the telephone to input data for the servicing of medical equipment.
• Secure critical information through thoughtful and positive interactions.
• Document equipment issues, determine severity, and dispatch service requests to the responsible technician.
• Represent TRIMEDX professionally in all interactions.
• Document and escalate safety incidents to the appropriate management and regulatory departments.
• Assist with visitor side by sides.
• Assist with peer coaching.
• Perform all necessary follow-up activities.
• Perform data entry and analysis.

Requirements

• Currently reside in the Eastern or Central Time zones.
• Able to work the hours listed below in EST: 12:00 pm - 8:30 pm M, Tu, W, Th AND Saturday 12:30pm-9pm EST (Fridays and Sundays off).
• Must be able to type 45 wpm.
• Must have experience with Microsoft Outlook, or similar email solutions.
• Customer service experience preferred.

Qualifications

• High School or equivalent degree required.
• College education preferred.

Skills

• Active listening skills.
• Understanding of the healthcare environment, including medical equipment terminology.
• Resourcefulness in solving customer issues.
• Initiative and ownership in performing all necessary follow-up activities.

Benefits

• Comprehensive Benefits Package: including medical, dental, vision, 401K, Paid Time Off (PTO) & 9 paid holidays.
• Paid Time Off (PTO).
• 9 paid holidays.

Pay

$17.50 per hour (plus shift differential for some evening & Sat/Sun hours).

Schedule

Position is Hybrid: primarily work from home (remote) with occasional in-office.