Client Experience Coordinator

Responsibilities

• Assist Buyers and Sellers through the Post-Sale process
• Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
• Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
• Issue timely and accurate client communications
• Cook up and arrange client shipments/post sale functions, including obtaining shipping quotes, arranging deliveries, property collection appointments, ensuring seamless coordination throughout post sale process
• Ensure financial transactions comply with corporate governance
• Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
• Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
• Participate in project work as requested by Head of Department

Requirements

• Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
• Calm demeanor, especially under pressure
• Good numeracy skills. Experience with basic bookkeeping is an advantage
• Well presented with a friendly, enthusiastic and welcoming disposition
• Exceptional oral and written communication skills
• Logical and practical thinking, with excellent resourcefulness and problem-solving skills
• Strong organizational skills and follow through
• Highest standard of confidentiality, discretion and work ethic
• Able to work both independently and on a team
• Multi-lingual skills a plus
• Prior experience with SAP is desirable

Qualifications

• Experience in a similar role
• Knowledge of art and luxury market
• Understanding of auction processes and procedures

Skills

• Client Service
• Communication
• Organizational
• Financial Management
• Problem Solving

Benefits

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

Pay

$50,000 - $54,000 plus OT

Schedule

This is a Hybrid Role, with 3-4 days a week in office.