Client Experience Coordinator

About the Role

At Schloegel Design Remodel, the client experience begins long before construction starts. We're looking for a Client Experience Coordinator who enjoys connecting with people, solving problems, keeping details organized, and making sure nothing falls through the cracks. This role is often a client's first interaction with Schloegel, so making a great first impression matters. It's all about building relationships from the start.

This is a new role at Schloegel, which means you'll have the opportunity to help shape it. You'll connect with prospective, current, and past clients, as well as members of our internal team throughout the day. Your work will influence how clients experience Schloegel from the very beginning, while also supporting the teams behind the scenes who help bring their projects to life.

Why Schloegel

With over 45 years in business, Schloegel Design Remodel is a leader in Kansas City's remodeling industry. We're most proud of being named a Best Place to Work by the Kansas City Business Journal, based entirely on feedback from our team.

• We Have Fun & Stay Optimistic: We take our work seriously, but we keep perspective. We celebrate wins, help each other through challenges, and create an environment where you actually enjoy showing up.
• We Are Engaged: You aren't just a number. We stay connected, welcome ideas, and believe strong communication makes both the client and team member experience better.
• Planned for Success: "Design Done Right" isn't just for our clients. Clear processes, strong communication, and detailed systems help our team stay organized and deliver the experience our clients expect.

Responsibilities

• Connect with new leads, qualify project opportunities, and schedule consultations for our Design-Build and Handyman teams.
• Manage client communication and follow-up throughout the customer journey, from the first inquiry through project completion and warranty.
• Maintain accurate client, lead, appointment, and project information in our CRM.
• Support the sales team with scheduling, presentation materials, project documentation, reminders, and follow-up.
• Coordinate client communications including surveys, review follow-up, postcards, letters, and other scheduled touchpoints.
• Support marketing efforts including client events, campaigns, communications, and other projects that help strengthen the Schloegel brand and client experience.
• Help create a welcoming, organized office experience for clients, visitors, and the internal team.

Requirements

• You've got the gift of gab. You're comfortable starting conversations and making people feel at ease.
• You can juggle a lot without dropping the ball. You stay organized and keep multiple priorities moving.
• You're a people person. You listen well, read the room, and know how to connect with different personalities.
• You're a natural problem solver. You stay calm, figure out what needs to happen next, and keep things moving.
• You're a self-starter. You see what needs to be done, take ownership, and jump in.
• You follow through. If you say you're going to do something, it gets done.

Qualifications

• Strong verbal and written communication skills.
• Confidence speaking with clients by phone, email, and in person.
• Strong computer skills and willingness to learn new technology.
• Experience with a CRM such as HubSpot is preferred.
• Experience in customer service, retail, hospitality, sales support, or another role where connecting with people is part of the job is preferred.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• 7 Paid Holidays + Vacation
• Potential company-wide bonus
• Ongoing training and opportunities for professional growth
• A collaborative team and workplace recognized as one of Kansas City's Best Places to Work