Client Experience Coordinator

About the role

A personable and organized Client Experience Coordinator who supports clients throughout the planning and reservation process, ensuring a smooth and positive overall experience.

Responsibilities

• Communicate with clients to understand preferences, priorities, and service needs
• Assist with researching and coordinating appropriate options and services
• Provide clear information and timely updates throughout the planning process
• Support reservation requests and review details for accuracy
• Provide confirmations and other important information to clients
• Assist with questions, modifications, and special requests
• Follow up with clients when additional information or action is needed
• Maintain organized and accurate client records
• Communicate professionally with service providers when necessary
• Help resolve routine client concerns and identify appropriate next steps
• Maintain ongoing client relationships through responsive communication and follow-up
• Support a consistent and positive client experience from initial inquiry through completion

Qualifications

• Strong interpersonal and communication skills
• Customer-focused and professional approach
• Excellent attention to detail
• Good organizational and time-management abilities
• Ability to listen carefully and understand individual client needs
• Comfortable using online systems and digital communication tools
• Ability to manage multiple requests and priorities
• Reliable follow-through and problem-solving skills
• Previous experience in customer service, hospitality, client relations, administration, reservations, or a related field is helpful but not required

Benefits

• Remote work environment
• Flexible scheduling
• Comprehensive onboarding and training
• Ongoing professional development
• Access to online tools, resources, and training platforms
• Continuing education opportunities
• Collaborative team support
• Opportunities to develop client-service, communication, and industry knowledge