Client Experience Coordinator
Who We Are
At Gracent Pediatric Therapy, we believe that families remember the person who makes their week easier, not the name of a scheduling system. The Family Child Advocate (FCA) is the calm in the chaos, the voice of reassurance, and the orchestrator ensuring every child receives the care they deserve and every clinician walks into a smooth day.
What You'll Do
- Be the go-to support for families with schedule changes, questions, and updates.
- Turn cancellations into makeups and keep therapist schedules running smoothly.
- Make real-time adjustments when things shift (because they will!).
- Partner with Clinical Directors and therapists across disciplines.
- Keep the clinic humming: restock rooms, organize supplies, prepare new hire materials.
- Support outreach, tours, events, and family-facing activities.
- Drive positive family experiences, including thoughtful review requests.
Why This Role Matters
You make those moments possible by keeping schedules full, communication clear, and families supported. Across our centers, our therapists, Clinical Directors, and families will tell you the same thing: "I don't know what we'd do without our FCA."
Who Thrives in This Role
- A natural helper who finds joy in making someone's day smoother.
- A multitasker who can juggle 10 moving pieces without losing the warmth in their voice.
- A communicator who knows how to spin chaos into clarity.
- A schedules-and-systems thinker who loves finding the fastest path to a solution.
- A relationship-builder who wants families to feel seen, supported, and appreciated.
What You'll Earn
Compensation ranges from $21-25 per hour, based on experience and qualifications.
Why You'll Love Working Here
You're not just managing logistics — you're shaping a family's entire experience of therapy. You'll join a supportive team, build real relationships with families, and play a vital part in helping kids access the care they need. If you're looking for a role where every day is meaningful and every detail matters, we'd love to talk.
How to Apply
If this sounds like you, we encourage you to apply!