Client Experience Associate
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT include Job ID / requisition numbers as headings; fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to parse the posting.
Let's extract sections:
- Position Overview: includes description about PNC, role location, in-office, etc. Could be "About the role" or "Position Overview". We'll use
About the role
maybe.
- Job Description: list of duties: Delivers a unique customer experience..., Processes a variety..., Educates..., Identifies..., Performs lobby engagement..., Educates..., Applies..., Adheres..., Ensures..., Supports proactive sales..., Supports customer loyalty..., Applies basic product..., etc. Also includes bullet about PNC Employees take pride... and list of expected behaviors: Customer Focused, Managing Risk. Those could be part of Responsibilities or maybe Qualifications.
- Qualifications: includes "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role." Then "Preferred Skills" list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Then "Competencies" list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs. Then "Work Experience": Roles at this level typically do not require a university/college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically or drop it." The visa sponsorship is not minor metadata; it's a condition. We'll keep it as a paragraph.
We need to avoid duplication. There's repeated lines: "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." appears twice? Actually appears once in job description and later again? Let's check: In job description: "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." appears near the middle. Then later: "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." appears again? Actually after "Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty." then "PNC Employees take pride..." So maybe not duplicate. There's also "Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty." and later "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." Might be okay.
We need to decide sections.
Potential sections:
- About the role (overview)
- Responsibilities (duties)
- Qualifications (maybe combine Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments)
- Benefits
We should not create Pay or Schedule sections because not mentioned.
We need to ensure we don't create sections with filler. All sections have real content.
We'll output HTML fragment with headings and appropriate
or
- .
We need to preserve all substantive information. Let's extract details precisely.
First, About the role / Position Overview:
"At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Drexel Hill, PA supporting multiple branches in the region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position."
That's the overview. We'll put that in a
maybe multiple paragraphs but we can combine into one
with sentences.
Second, Responsibilities / Job Description:
List of duties:
- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Processes a variety of customer interactions.
- Educates customers on alternatives available for their financial interactions.
- Identifies banking opportunities during the customer interaction and refers as appropriate.
- Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to solve customer's problems.
- Adheres to all policies and procedures, demonstrating sound judgment within established limits.
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
- Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
- Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.
- Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.
Also there is a bullet about "PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework."
These could be part of Responsibilities or maybe Qualifications (expected behaviors). I'd include them under Responsibilities as they describe expected behaviors.
Thus responsibilities list includes those two as items? They are not bullet but description. Could be separate
paragraphs.
We'll create a
- for the list of duties (the bullet points). Then maybe a
for the expected behaviors paragraph.
Third, Qualifications / Skills etc.
We have Preferred Skills list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could have a
Qualifications
and inside we can have for prose and
- for lists.
We need to decide whether to separate Skills and Qualifications. The instruction says use headings for those specific names if content exists. We have both Skills and Qualifications content. Could make two sections:
Skills
and Qualifications
. But we need to avoid thin sections. However we have substantive content for both.
Alternatively we could combine into one Qualifications section that includes Skills and Competencies etc. But the instruction says "Prefer a few substantive sections over many thin ones." So maybe better to have one Qualifications section that includes all: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments.
Thus we will have:
About the role
...overview...
Responsibilities
- ...list of duties...
...expected behaviors paragraph...
Qualifications
...Work Experience paragraph...
- Preferred Skills list
- Competencies list
Education: No Degree
Certifications: No Required Certification(s)
Licenses: No Required License(s)
Language Assessments:
for prose. Do NOT repeat job title as heading. Do NOT include Job ID / requisition numbers as headings; fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to parse the posting. Let's extract sections: - Position Overview: includes description about PNC, role location, in-office, etc. Could be "About the role" or "Position Overview". We'll use
About the role
maybe. - Job Description: list of duties: Delivers a unique customer experience..., Processes a variety..., Educates..., Identifies..., Performs lobby engagement..., Educates..., Applies..., Adheres..., Ensures..., Supports proactive sales..., Supports customer loyalty..., Applies basic product..., etc. Also includes bullet about PNC Employees take pride... and list of expected behaviors: Customer Focused, Managing Risk. Those could be part of Responsibilities or maybe Qualifications. - Qualifications: includes "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role." Then "Preferred Skills" list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Then "Competencies" list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs. Then "Work Experience": Roles at this level typically do not require a university/college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically or drop it." The visa sponsorship is not minor metadata; it's a condition. We'll keep it as a paragraph. We need to avoid duplication. There's repeated lines: "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." appears twice? Actually appears once in job description and later again? Let's check: In job description: "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." appears near the middle. Then later: "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." appears again? Actually after "Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty." then "PNC Employees take pride..." So maybe not duplicate. There's also "Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty." and later "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." Might be okay. We need to decide sections. Potential sections: - About the role (overview) - Responsibilities (duties) - Qualifications (maybe combine Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments) - Benefits We should not create Pay or Schedule sections because not mentioned. We need to ensure we don't create sections with filler. All sections have real content. We'll output HTML fragment withheadings and appropriate
or
- .
We need to preserve all substantive information. Let's extract details precisely.
First, About the role / Position Overview:
"At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Drexel Hill, PA supporting multiple branches in the region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position."
That's the overview. We'll put that in a
maybe multiple paragraphs but we can combine into one
with sentences. Second, Responsibilities / Job Description: List of duties: - Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. - Processes a variety of customer interactions. - Educates customers on alternatives available for their financial interactions. - Identifies banking opportunities during the customer interaction and refers as appropriate. - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. - Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. - Educates customers on options for managing financial transactions by leveraging technology, tools and resources. - Applies product and procedural knowledge to solve customer's problems. - Adheres to all policies and procedures, demonstrating sound judgment within established limits. - Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. - Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty. - Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. - Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty. Also there is a bullet about "PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework." These could be part of Responsibilities or maybe Qualifications (expected behaviors). I'd include them under Responsibilities as they describe expected behaviors. Thus responsibilities list includes those two as items? They are not bullet but description. Could be separate
paragraphs. We'll create a
- for the list of duties (the bullet points). Then maybe a
for the expected behaviors paragraph. Third, Qualifications / Skills etc. We have Preferred Skills list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs. Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could have a
Qualifications
and inside we can havefor prose and
- for lists.
We need to decide whether to separate Skills and Qualifications. The instruction says use headings for those specific names if content exists. We have both Skills and Qualifications content. Could make two sections:
Skills
andQualifications
. But we need to avoid thin sections. However we have substantive content for both. Alternatively we could combine into one Qualifications section that includes Skills and Competencies etc. But the instruction says "Prefer a few substantive sections over many thin ones." So maybe better to have one Qualifications section that includes all: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. Thus we will have:About the role
...overview...
Responsibilities
- ...list of duties...
...expected behaviors paragraph...
Qualifications
...Work Experience paragraph...
- Preferred Skills list
- Competencies list
Education: No Degree
Certifications: No Required Certification(s)
Licenses: No Required License(s)
Language Assessments:
- for lists.
We need to decide whether to separate Skills and Qualifications. The instruction says use headings for those specific names if content exists. We have both Skills and Qualifications content. Could make two sections:
- for the list of duties (the bullet points). Then maybe a