Client Experience Associate

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - Position Overview: description about PNC, role location, in-office, etc. This could be "About the role". We'll put that in

About the role

with

content. - Job Description: list of duties/responsibilities. We'll put under

Responsibilities

with

• items. - Qualifications: includes "Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role." Then "Preferred Skills", "Competencies", "Work Experience", "Education", "Certifications", "Licenses", "Language Assessments". We need to decide which sections to output: maybe "Qualifications" as a heading with subsections? But instructions: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have separate headings for Qualifications, Skills, etc. But we must only include sections when posting has real specific content. We have content for Qualifications (education, experience, certifications). Also we have Preferred Skills list and Competencies list. Could split: Skills heading for Preferred Skills and Competencies? Or combine? Probably better:

  Skills

  with list of preferred skills and competencies? But they said use
  • for any list of duties/requirements/benefits. So we can list skills as list. We also have Requirements? Not explicitly but maybe Qualifications covers requirements. We could include Requirements heading if we have specific requirements like "high school diploma or GED, . List: - Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. - Processes a variety of customer interactions. - Educates customers on alternatives available for their financial interactions. - Identifies banking opportunities during the customer interaction and refers as appropriate. - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. - Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. - Educates customers on options for managing financial transactions by leveraging technology, tools and resources. - Applies product and procedural knowledge to solve customer's problems. - Adheres to all policies and procedures, demonstrating sound judgment within established limits. - Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. - Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty. - Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. - Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty. Note some duplicates: "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." appears twice? Actually appears once near end and earlier "Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet." and later "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." Also "Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty." similar to earlier "Applies product and procedural knowledge to solve customer's problems." We'll keep as given; not deduplicate unless it's duplicate line. It's not exactly duplicate but similar. We'll keep. Qualifications: We could have a heading Requirements maybe. But we have Qualifications section with subparts: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. We could output:

    Qualifications

    Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

    Then maybe separate headings for Skills? But instructions say we can have Skills heading separate. Let's decide to have: -

    Requirements

    with work experience, education, certifications, licenses, language assessments. -

    Skills

    with preferred skills and competencies. But we need to avoid thin sections. Let's see content: Preferred Skills list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically or
    . Since it's not a list of duties but prose, we can use

    . Skills heading: combine preferred skills and competencies as a list. Pay: Base Salary: $33,750.00 – $56,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. We'll put that in

    Pay

    ...

    Benefits: description as given. We'll put in

    Benefits

    ...

    We must not include Schedule. Now ensure we don't include boilerplate like "Application Window", "Disability Accommodations Statement", EEO, etc. Now produce HTML fragment. Let's craft. We'll start with

    About the role

    ...

    Then

    Responsibilities

    ...
    Then

    Requirements

    ...

    Then

    Skills

    ...
    Then

    Pay

    ...

    Then

    Benefits

    ...

    Check that we haven't missed any substantive info: The "PNC Employees take pride in our reputation..." paragraph about values (Customer Focused, Managing Risk) is under Qualifications? Actually after Qualifications heading there is a paragraph: "PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework." That is substantive; should be included. Where to place? Could be under Requirements or maybe under Skills? It's about expected behaviors. Could be part of Requirements (maybe as a list). We'll include it in Requirements paragraph as additional sentences. Thus Requirements paragraph will include work experience, education, certifications, licenses, language assessments, and the expected behaviors (Customer Focused, Managing Risk). We'll format as prose. Now let's write the content precisely. About the role paragraph: "At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Onley, VA supporting multiple branches in the region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position." Responsibilities list items as above. Requirements paragraph: combine: "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically items. Pay paragraph: "Base Salary: $33,750.00 – $56,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance."