Client Experience Associate

for prose. The job description is prose but contains many duties separated by periods. Could we split into list items? It says "any list of duties/requirements/benefits". The job description is not explicitly a list but we could treat each sentence as a duty and make a list. However we must preserve ALL substantive information; not invent or summarize away detail. Splitting into list items is okay as long as we keep the content. It might be considered transforming prose into list but still preserving detail. Probably acceptable. - Requirements: Not explicitly present; maybe we could treat Qualifications as Requirements? But they have separate headings: Requirements and Qualifications. The posting has "Qualifications" section with subparts: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. There's no separate "Requirements" heading. We could omit Requirements if no specific content. Or we could put Requirements as same as Qualifications? Better to follow instruction: include a section ONLY when posting has real, specific content for it. So we should not include Requirements if not present. - Skills: Could include Preferred Skills and Competencies as a combined Skills section. The posting lists Preferred Skills and Competencies. So we can create a Skills section with two sublists? Or we can just list them as

• . Probably combine. - Benefits: present. - Pay and Schedule: not present, omit. Thus output sections: About the role, Responsibilities, Skills, Qualifications, Benefits. But we also have Work Experience, Education, Certifications, Licenses, Language Assessments under Qualifications. We'll keep them as subpoints under Qualifications maybe as
  • . Could also separate but okay. We need to avoid repeating job title as heading. Not include Job ID etc. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we must strip out the EEO paragraph, Disability Accommodations Statement, etc. Also remove the "PNC will not provide sponsorship..." maybe that's not boilerplate? It's specific to role; but it's about visa sponsorship. Might be considered relevant? It's not a heading; we could keep as part of About the role? It's a specific statement about visa sponsorship. Might be considered part of the role details. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The visa sponsorship statement is not exactly boilerplate but could be considered legal? It's about employment visas. Might be considered legal. Safer to remove? The instruction says remove legal boilerplate. That statement is about sponsorship; it's a legal condition. Might be considered boilerplate. I'd remove it to be safe. Also remove "PNC Employees take pride in our reputation..." that's about values; could be part of About the role? It's about expected behaviors. Might be considered part of Qualifications? It's more about expected employee traits. Could be included under Qualifications as "Expected behaviors". But it's not explicitly a heading. Might be okay to keep as part of About the role? It's about culture. Might be okay. We need to preserve ALL substantive information; not invent or summarize away detail. So we should keep the content about values? It's substantive. But it's also somewhat generic. However it's in the posting. I'd keep it under About the role or maybe under Qualifications as "Expected behaviors". But there is no heading for that. Safer to keep it under About the role as additional prose. Now we need to format. Let's extract sections: About the role: Combine Position Overview paragraph and maybe the culture/values paragraph. Position Overview: "At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Mechanicsburg, PA out of the Sliver Spring Square supporting multiple branches in the region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals." Then maybe add the sentence about PNC Employees take pride...: "PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework." That seems like expected behaviors; could be part of About the role. Now Responsibilities: The Job Description paragraph is long. Let's break into bullet points each sentence (or clause). We'll extract each duty: - Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. - Processes a variety of customer interactions. - Educates customers on alternatives available for their financial interactions. - Identifies banking opportunities during the customer interaction and refers as appropriate. - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. - Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. - Educates customers on options for managing financial transactions by leveraging technology, tools and resources. - Applies product and procedural knowledge to solve customer's problems. - Adheres to all policies and procedures, demonstrating sound judgment within established limits. - Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. - Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty. - Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. - Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty. Note some duplicates: "Delivers a unique customer experience..." and later "Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience." Might be similar but we keep both as they appear. Now Skills: Preferred Skills list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs We'll combine into one list under Skills. Now Qualifications: Contains sub-sections: Preferred Skills (already used), Competencies (used), Work Experience, Education, Certifications, Licenses, Language Assessments. But we already used Preferred Skills and Competencies in Skills section; we should not duplicate. The Qualifications section should contain the remaining: Work Experience, Education, Certifications, Licenses, Language Assessments. Also maybe "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role." That's intro. Thus Qualifications content: - Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. - Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
  • for any list of duties/requirements/benefits, and

    for prose. Benefits is a list; we should make

    • . We'll split by semicolons. Benefits text: "PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com." We'll make list items for each benefit and each PTO item. Now we need to output only HTML fragment, no /, no markdown. We'll produce: maybe not needed; just headings and content. We'll use

      for each section heading. Under each heading, we will put either

      for prose or

      • for lists. We'll need to ensure we don't include empty sections. Let's craft. About the role: we have two paragraphs; we can combine into one

        with both paragraphs separated by
        or just separate

        tags. Use

        for prose; we can have multiple

        under same heading? Probably okay. We'll do:

        About the role

        At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Mechanicsburg, PA out of the Sliver Spring Square supporting multiple branches in the region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their