Client Executive

About the role

The Client Executive owns Rimes' most strategic client relationships in North America - a portfolio of approximately 4-8 of our largest and most complex enterprise accounts. This is not a support role or a service function. You are the commercial owner of these accounts: responsible for retention, renewal, expansion, and ultimately the long-term health of each relationship.

Responsibilities

• Own a portfolio of 4-8 strategic North American accounts, consisting of some of Rimes' largest and most complex enterprise relationships.
• Maintain and grow trusted senior relationships across each account, including C-suite.
• Develop and maintain multi-year strategic account plans aligned to each client's operational roadmap and Rimes' product capabilities.
• Identify and develop upsell and cross-sell opportunities within the existing account base - additional data services, product modules, and expanded coverage.
• Build and manage an expansion pipeline across the portfolio with structured stage progression and forecast accuracy.
• Cultivate and maintain C-suite and senior stakeholder relationships (CFO, CTO, COO, Head of Data, Portfolio Operations) across each strategic account.
• Lead structured business reviews with each strategic account - presenting performance, roadmap alignment, and forward-looking recommendations.
• Represent the client voice internally - bring structured feedback to Product, Sales Engineering, and Professional Services on client needs, gaps, and signals.

Requirements

• 10+ years in enterprise B2B client management or account management, with a track record of retaining and growing complex, high-value accounts.
• Extensive experience in the institutional investment management market -- asset managers, hedge funds, allocators, wealth platforms, or asset servicers.
• Deep understanding of how buy-side organizations operate, budget, govern vendor relationships, and make renewal and expansion decisions.
• Expert-level proficiency in Salesforce and Clari for pipeline management, account health tracking, and forecast reporting.
• Strong consultative skills -- able to diagnose client needs, position Rimes solutions credibly, and drive expansion.
• Domain knowledge in one or more of: financial benchmark and index data, ESG data, performance measurement, regulatory reporting, reference data management, or data governance.
• Familiarity with institutional data infrastructure and investment management operations, including front, middle, and back office workflows.
• Actively leverage AI tools in account planning, meeting preparation, client communication, and research.
• Demonstrate genuine curiosity and a commitment to continuously upskilling in AI tools and workflows as they evolve.

Qualifications

• Expert-level proficiency in Salesforce and Clari for pipeline management, account health tracking, and forecast reporting.
• Deliver reliable renewal and expansion forecasts on a consistent cadence with defensible assumptions.
• Maintain accurate, fully-staged pipeline in Salesforce and Clari at all times.
• Partner with Sales Engineering and Professional Services on expansion opportunities and ongoing client delivery.
• Provide structured input to Product on client priorities, feature requests, and competitive signals observed through account engagement.

Skills

• Strong consultative skills.
• Expert-level proficiency in Salesforce and Clari.
• Actively leverage AI tools in account planning, meeting preparation, client communication, and research.
• Demonstrate genuine curiosity and a commitment to continuously upskilling in AI tools and workflows.

Benefits

• Comprehensive benefits package including health, dental, vision, and retirement.
• Collaborative global culture with close coordination across North America and international teams.

Pay

Base Salary Range: $160,000.00 - $170,000.00

Schedule

Full-time