Client Engagement Manager - TLL

Who We Are Located in Houston, Texas, Teachers of Tomorrow is the leading national alternative certification program (ACP) provider with plans of continued growth in 2026! Through quality instruction and unparalleled support – Teachers of Tomorrow provides the most effective preparation for educators to make a meaningful difference in the lives of their students. At Teachers of Tomorrow, we believe in empowering the next generation of educators by providing the highest level of training, mentorship, and support. Our mission is to transform classrooms and communities through innovation, collaboration, and a deep commitment to teacher success. To find out more, visit https://www.teachersoftomorrow.org About The Position As the Account Manager for The Learning Liaisons, you’ll play a key role in supporting K–12 schools and districts as they onboard, launch, and grow with our impactful test preparation brand. The Learning Liaisons Account Manager is responsible for managing and expanding relationships with school districts, campuses, institutes of higher education, and institutional partners. This role ensures successful onboarding, implementation, engagement, and renewal by serving as the primary post-sale point of contact. In this position, you will take a proactive, consultative approach—providing ongoing support, leading kickoff meetings and webinars, monitoring account health through usage and performance reports, and driving meaningful engagement across the platform. You will partner closely with customers to help them maximize outcomes, demonstrate return on investment, and identify opportunities for growth, upgrades, and expanded services. The ideal candidate is energized by building strong relationships, solving problems, and helping accounts thrive through strategic support, insight-driven recommendations, and a commitment to long-term customer success. Key Responsibilities What You Will Do: Leadership Serve as the trusted advisor to customer administrators and district leaders throughout the full customer lifecycle, ensuring long-term success and satisfactionLead structured kickoff, goal-setting, and implementation meetings for TLL customers, setting clear expectations and measurable outcomesOwn overall account health by proactively monitoring engagement, platform usage, and progress metrics to identify risks and opportunities earlyMaintain consistent, value-driven communication with customers by sharing usage insights, adoption trends, and strategies to increase participation and impactRepresent The Learning Liaisons professionally in customer-facing meetings, webinars, and occasional on-site visits, reinforcing trust and partnershipProvide strategic guidance that supports retention, renewal readiness, and potential account expansion through deeper engagement Key Responsibilities Manage a portfolio of K–12 district and school and higher education accounts, serving as the primary post-sale point of contactHost onboarding and kickoff meetings for TLL customers to ensure successful launch and alignment on goalsDeliver implementation and training sessions that support administrators, educators, and program leaders in effectively using the platforms.Maintain consistent outreach and structured touchpoints (30/60/90-day check-ins, milestone meetings, renewal conversations) to drive engagement and satisfactionManage new partner launch operations and logistics; operationalize partner subscription pages and partnership codesMonitor account usage, participation, and completion data; provide regular reporting updates and actionable recommendations to improve adoptionSupport customers with ongoing needs such as user management, course setup, troubleshooting, and engagement strategyFacilitate webinars and virtual events designed to attract new accounts, re-engage current partners, and promote platform valueIdentify opportunities for upgrades, renewals, and expanded services by aligning customer needs with available solutionsDocument all customer interactions, health indicators, and renewal activity in HubSpot and internal systemsTravel occasionally for onsite district meetings, conferences, or partner support (less than 15%)Act in accordance with Teachers of Tomorrow core valuesPerform other duties as needed. Required What We are Looking For Bachelor’s degree in Education, Business, Communications, or a related field preferred (or equivalent professional experience)2+ years of experience in account management, customer success, client services, or a related customer-facing role Experience working with K–12 schools, districts, or education-based organizations strongly preferredExperience supporting SaaS platforms, professional development programs, or online learning solutions is a plusProven ability to manage multiple accounts, priorities, and customer needs in a fast-paced environmentExperience using CRM tools (HubSpot preferred) and analyzing usage or engagement data to inform strategyStrong relationship-building skills with the ability to engage and influence educators, administrators, and district leadersProactive mindset with a focus on driving engagement, retention, and customer outcomesAbility to interpret and communicate platform usage metrics, progress reports, and adoption trendsExcellent verbal and written communication skills, including comfort leading virtual meetings, trainings, and webinarsHighly organized with strong time-management skills and attention to detailCustomer-first, solution-oriented approach with the ability to resolve issues and anticipate needsComfortable identifying opportunities for account expansion, renewals, and value-added servicesCollaborative team player who works effectively across sales, support, and internal operations teams Preferred Certification in customer success, account management, or education-related fields is a plus Travel: Must be willing to travel for customer meetings and/or events What We Offer We understand that our people are the most important factor to our success. As a result, we value and invest in our people through: Competitive salary based on experiencePerformance-based incentive compensationComprehensive Benefits Package (Medical, Dental, Vision, Voluntary Options)401k Plan with Company Safe Harbor MatchingFlexible PTO Plan12 paid holidays annuallyPersonal and Professional Development At Teachers of Tomorrow, we are committed to addressing the teacher shortage crisis by preparing highly effective educators through innovative alternative certification pathways. Teachers of Tomorrow is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. JOB CODE: 1000102