Client Engagement Manager - Inside Sales (Remote)

Job Summary

The Client Engagement Manager supports the client engagement function for the purpose of growing and strengthening relationships within target client groups. This role is responsible for supporting the execution of the client engagement strategy, client outreach, lead generation, and for engaging with prospects and customers to generate new and expansion sales opportunities through various methods.

Education Requirements

A BS/BA degree or equivalent experience required.

Qualifications/Experience

• 1-2 years of experience in sales or operations, preferably with a background in customer relationship management, inside sales and/or life sciences.
• Record of accomplishment in quality of account relationships.
• Knowledge of clinical trial design and drug development preferred.
• Proven ability to develop well-positioned and thoughtful documents and presentations.
• Familiar with Microsoft Outlook and Office.
• Fundamental understanding of basic financial concepts.
• Demonstration of the following competencies: aptitude for working cross-functionally, results orientation, customer focus, active listening skills, verbal and written communication skills, negotiation skills, presentation skills, organization agility, time management, business acumen, interpersonal savvy, ethics and values.

Essential Duties/Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
• Drive new client relationships and expansion of existing client relationships.
• Support client engagement strategy and work cross-functionally to execute plans.
• Report on sales and performance metrics and suggest improvements.
• Participate in the development of new business pitches from RFP response to closing accounts, including CDA and MSA as needed.
• Research and discover methods to increase customer engagement.
• Ensure sales, finance and legal policies and procedures are met.
• Liaise with the Business Development function and commercial leadership to ensure message consistency in various inbound/outbound programs and campaigns as well as generate qualified prospects through excellent lead follow-up, mining, and nurturing as needed with an emphasis on working to expand contacts with key client executives.
• Utilize internal and external data resources to conduct tactical research on organizations and contacts to help drive quantity of new contacts and subsequent sales opportunities.
• Uncover needs through discovery and determine the best solutions for each account based on a customer needs analysis.
• Meet with clients to discuss their requirements their needs.
• Suggest and implement improvements in the sales cadence process.
• Seek out best practices and client engagement successes to incorporate into subsequent engagements to support scale.
• Utilize Salesforce to accurately and effectively track activity and update lead, account, and opportunity information, as appropriate.
• Develop custom reports and review data for quality and consistency.

Benefits

Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
Employee Assistance Programs and additional work/life resources
Referral Bonuses and Tuition Reimbursement
Paid time off including holidays, vacation, and sick time
Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement

Expected Annual Base Salary

$62,460 to $97,000

GPS Level

S3

Travel Requirements

10% - 20%