Client Engagement Manager (Inside Sales)

About the role

The Client Engagement Manager supports the client engagement function for the purpose of growing and strengthening relationships within target client groups. This role is responsible for supporting the execution of the client engagement strategy, client outreach, lead generation, and for engaging with prospects and customers to generate new and expansion sales opportunities through various methods.

Responsibilities

• Drive new client relationships and expansion of existing client relationships.
• Support client engagement strategy and work cross-functionally to execute plans.
• Report on sales and performance metrics and suggest improvements.
• Develop new business pitches from RFP response to closing accounts, including CDA and MSA as needed.
• Research and discover methods to increase customer engagement.
• Ensure sales, finance and legal policies and procedures are met.
• Liaise with the Business Development function and commercial leadership to ensure message consistency in various inbound/outbound programs and campaigns as well as generate qualified prospects through excellent lead follow-up, mining, and nurturing as needed with an emphasis on working to expand contacts with key client executives.
• Utilize internal and external data resources to conduct tactical research on organizations and contacts to help drive quantity of new contacts and subsequent sales opportunities.
• Uncover needs through discovery and determine the best solutions for each account based on a customer needs analysis.
• Meet with clients to discuss their requirements and their needs.
• Suggest and implement improvements in the sales cadence process.
• Seek out best practices and client engagement successes to incorporate into subsequent engagements to support scale.
• Utilize Salesforce to accurately and effectively track activity and update lead, account, and opportunity information, as appropriate.
• Develop custom reports and review data for quality and consistency.

Qualifications/Experience

• 1-2 years of experience in sales or operations, preferably with a background in customer relationship management, inside sales and/or life sciences.
• Record of accomplishment in quality of account relationships.
• Knowledge of clinical trial design and drug development preferred.
• Proven ability to develop well-positioned and thoughtful documents and presentations.
• Fundamental understanding of basic financial concepts.
• Demonstration of the following competencies: aptitude for working cross-functionally, results orientation, customer focus, active listening skills, verbal and written communication skills, negotiation skills, presentation skills, organization agility, time management, business acumen, interpersonal savvy, ethics and values.