Client Engagement Manager (GenAI in Finance)

Job Responsibilities

• Manage account health through from onboarding to renewal and expansion, flagging churn risk or upsell opportunities early
• Serve as the primary point of contact for both users and executive sponsors, building enough trust to surface their hardest workflow problems
• Translate customer workflows into working solutions using prompt engineering and configuration, and train users to eventually do this themselves
• Feed customer insights back to Product and Engineering, and turn learnings from top accounts into playbooks for the team
• Work closely with Sales during handoff and expansion conversations, providing account context, supporting upsell pitches, and ensuring a smooth transition from deal close to deployment
• Ai fluency: Stay current on advances in AI models and techniques, and apply that knowledge to deepen how customers use Unique AI

Job Requirements

• 5+ years of experience in customer-facing enterprise SaaS roles (Customer Success, Account Management, or Consulting), ideally working with clients in the financial services industry
• Customer-first mindset with the ability to gather, specify and prioritize requirements together with the customer
• Project management skills with a proven track record of end-to-end project delivery from discovery to implementation and evaluation
• Excellent communications and presentation skills
• Hands-on experience with LLMs (tool calling, low-level experimentation, prompt engineering)
• Proven experience developing and deploying GenAI solutions in production
• Experience in full stack development: React and Typescript (front), Node.js and NestJS (back)
• Willing to travel and work on client site regularly

Job Benefits

• Competitive Salary: $120-180k base + $10-30k variable + equity (DOE)
• Additional guaranteed vacation: Enjoy our company-standard 25-day paid vacation policy. We guarantee that every employee in the company takes full advantage of this time off