Client Engagement Manager, Airtable and Workflow Transformation
About the role
The Opportunity Spark partners with global enterprise brands to design and scale digital workflow systems — replacing manual, fragmented processes with connected, low-code operations built primarily in Airtable. This role is one of its most visible seats: owning the day-to-day relationship, delivery, and growth of our largest DWT account for a Fortune 50 consumer brand.
Responsibilities
Own the Relationship
Serve as the client's primary day-to-day contact and trusted advisor across a portfolio of digital workflow workstreams.
Build genuine working relationships with client stakeholders — from process owners to Director and Senior Director-level sponsors — grounded in reliability and follow-through, not just charm.
Represent the client's priorities internally, making sure Spark's delivery team understands not just what to build, but why it matters.
Translate Business Problems into Workflow Solutions
Understand, at a strong working level, how Airtable and adjacent low-code/no-code tools (automations, integrations, interfaces) can solve real operational problems — you won't be building bases yourself, but you need to speak the language fluently with those who do.
Partner with clients to surface inefficiencies and translate them into clear, scoped opportunities for Spark's technical delivery team.
Bridge business stakeholders and Spark's builders/architects — turning ambiguous requests into requirements the delivery team can actually execute against.
Run Delivery With Rigor
Own end-to-end project management across multiple concurrent workstreams — scoping, timelines, resourcing, and delivery.
Keep projects on budget, on schedule, and within SLA, escalating early and clearly when they're not.
Build repeatable delivery practices — status reporting, retros, documentation — that make the account easier to run as it scales.
Grow the Account
Identify and pursue opportunities to expand Spark's footprint within the existing client — new teams, business units, or use cases — rather than new-logo sales.
Build and manage a pipeline of new scope within the account, and make the business case for it credibly to client stakeholders.
Support commercial mechanics — SOWs, budgets, forecasting — in partnership with Spark leadership.
Qualifications
4+ years managing client relationships and delivering projects in digital transformation, workflow/process consulting, or enterprise technology services.
Working familiarity with Airtable or comparable low-code/no-code platforms (e.g., Monday.com, Smartsheet, Notion, Zapier/Make) — enough to understand capabilities and constraints, not to build hands-on.
Strong project management fundamentals: scoping, sequencing, and delivering multiple concurrent workstreams without things falling through the cracks.
Track record of growing accounts organically — spotting adjacent opportunities within a client relationship and turning them into scoped work.
Comfort operating as the connective tissue between client stakeholders and technical delivery teams, including translating non-technical requests into clear requirements.
Excellent written and verbal communication, and the judgment to know when to escalate versus solve.
Pay
Competitive compensation, flexible remote working, and room to grow the account — and your role with it.
Schedule
Remote - (Eastern Time Zone Preferred)