Client Engagement Associate

About Stretch Zone

Using patented equipment and proven protocols, Stretch Zone practitioners help members improve athletic performance, increase range of motion, reduce stiffness, and enhance overall reaction time.

Responsibilities

• Provide outstanding customer service by warmly welcoming members, scheduling appointments, handling phone inquiries, and resolving questions or concerns
• Support strong member retention through proactive outreach, follow-ups, and delivering a smooth, positive member experience
• Share the benefits of practitioner-assisted stretching by recommending membership packages that align with client goals
• Support sales goals, recommending add-on sessions, and continually sharpen client engagement skills to create rapport with clients

Requirements

• Sales experience or a related background is preferred, but not required
• Excellent communication skills and a people-first mindset
• Eagerness to learn and grow

Benefits

• 401(k)
• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement

Pay

Salary is based on a base hourly rate plus 10% commission on membership sales. Additional bonus potential based on studio performance.