Client Enablement Specialist

MCM Technology is a leading platform provider of unified mission‑critical operations management for the public safety sector, with more than 250 systems deployed worldwide. Its platform is tailored to the specific needs of public safety and enables greater readiness, accountability and efficiency by offering simple configurability and flexible integration with existing industry systems. At MCM, we’re building technology that helps public safety and government organizations operate more efficiently, make better decisions, and serve their communities with confidence. Our platform brings critical data and workflows into one unified system—reducing complexity, improving visibility, and empowering the people who keep our communities safe. We’re looking for passionate, driven individuals who want to make a real impact. If you’re excited about solving meaningful problems, working with innovative technology, and contributing to a mission that matters, we’d love to hear from you. Join us in shaping the future of public safety technology.

About The Role

Broader than a typical "trainer" role. Owns how clients learn the software, from first login through advanced administration, across three channels: Live and on-demand instruction: implementation training, release webinars, refreshers, maintained video libraryIn-product enablement: in-app walkthroughs, automated onboarding paths, contextual help that stays current with the platformManaged enablement services: paid, ongoing agency-specific training and admin-level support Focus is on building the system that produces