Client Director

Responsibilities

• Serve as the senior day-to-day relationship lead on assigned key accounts, acting as a trusted partner to client stakeholders
• Own the account plan and long-term vision for each client relationship, partnering with Account leadership to define strategy, goals, and growth opportunities
• Identify and surface emerging client needs — including those clients may not yet recognize — and translate them into solutions aligned with their business objectives
• Build and deepen relationship networks within client organizations, expanding our presence across teams and business units
• Anticipate risks before they surface and resolve issues with clarity and diplomacy
• Lead presentations, project framing, scope development, timelines, and budget discussions
• Champion a high standard of client experience throughout every phase of engagement
• Help own the revenue pipeline for assigned accounts, ensuring accuracy and pipeline health at all times
• Lead commercial conversations on SOWs and scope discussions, partnering with VP Client Services, finance, and legal on more complex agreements
• Drive achievement of annual account-level net revenue, margin, and profitability targets
• Identify and lead organic growth opportunities, supporting sustainable, multi-year relationship expansion
• Partner with finance and operations on account profitability, scope-to-budget alignment, and resource forecasting
• Champion the work — protecting the creative ambition of every project while ensuring it lands strategically and commercially
• Oversee integrated productions from creative development through execution and delivery
• Lead multidisciplinary teams across experiential, creative technology, motion, graphics, fabrication, and content production
• Partner closely with creative directors, strategists, designers, technical leads, and vendors to ensure the creative output is best-in-class and aligned with client objectives
• Work alongside production and resource management teams to ensure projects are staffed appropriately, scoped accurately, and delivered to the highest standard
• Bring strategic clarity to creative reviews, helping shape direction and elevate the work
• Anticipate project risks and proactively solve operational and creative challenges
• Foster a culture of excellence, accountability, and collaboration across cross-functional project teams

Qualifications

• 5–8 years of experience in client services, account leadership, or strategic partnership roles within an agency, studio, or creative production environment
• Proven track record managing $5-7MM in net client revenue, with strong financial and commercial acumen
• Experience leading multi-disciplinary creative engagements from strategy through to delivery
• Proven experience managing large-scale experiential campaigns, brand activations, launches, cultural events, or immersive experiences
• Demonstrated ability to grow client relationships from project-based engagements into longer-term partnerships
• Strong creative instincts — you don't make the work, but you know what good looks like, and you protect it
• Exceptional communication, presentation, and client management skills
• Deep experience overseeing scopes, SOWs, budgets, vendor management, staffing, and production operations
• Ability to navigate both high-level strategy and hands-on execution
• Familiarity with emerging technologies, immersive storytelling, and innovation-driven experiences is a plus
• Strong written, verbal, and presentation skills — able to articulate vision, strategy, and creative ideas with clarity and conviction
• Calm under pressure, with sharp judgment and the ability to navigate complex stakeholder dynamics
• Collaborative leader who understands that great ideas come from anywhere — and creates the conditions for them to surface