Client Development Manager (NY SOHO Flagship Store, USA)

Sales Generation

• Consistently achieve or exceed monthly and seasonal individual and store sales goals
• Enhance and develop the business
• Develop product knowledge among selling staff
• Create and execute strategies to enhance client experience
• Drive sales through events, activations, and collaborations
• Support corporate teams and individual stores in creating tailored strategies
• Track and analyze the performance of VIC initiatives
• Make adjustments as needed to optimize results

Customer Service

• Utilize the brand’s Selling Ceremony guidelines and expectations
• Develop Ferrari service as a hallmark in Luxury fashion
• Maintain an 85% grading
• Lead by example
• Give tailor-made advice, listen to customers' expectations, and answer requests
• Create a culture of clienteling and relationship building

Operations

• Support Associate Director and Director with staff training
• Understand and properly execute all register functions
• Maintain a neat and organized understock and stock room

Merchandising/Visual

• Ensure the selling floor is neat, clean, always organized, and reflects the correct visual image
• Identify and communicate product concerns to Store Leadership
• Communicate inventory needs to Store Leadership to support the business

Human Resources

• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image, and adhered to

Qualifications

• Bachelor’s degree in related field preferred but not required
• Minimum 5 years retail experience with at least 3 years of retail within luxury segment
• Experience working with international brands is a plus

Skills

• Customer focused with strategic business acumen and analytical skills
• Extremely strong communication skills (verbal and written)
• Ability to multi-task in a dynamic, ever-changing environment
• Keen sense of current fashion trends and fashion sensibility within luxury segment
• Excellent planning + organization skills with a drive to meet deadlines / budget control
• Strong interpersonal & communication skills
• Personable with a high level of curiosity, initiative, and a positive service attitude
• Team Player

Benefits

• Equal Opportunity Employer
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position

Pay

TBD

Schedule

TBD