Store Director, Soho, NY

Overview

Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As the Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and set the tone for your team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team. Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.

Qualifications

• 5+ years of experience leading multi-level teams in a fast-paced retail or hospitality environment.
• Demonstrated experience in building highly capable, diverse teams and investing deeply in the growth and development of managers and team members.
• Experience in building and promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Demonstrated ability to show empathy and understanding while still driving action.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Track record of delivering measurable financial, operational, and customer experience results.
• Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey.
• Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.