Client Development Manager – East Coast, MRTW & MTM

About the role

The Made-to-Measure/Men’s RTW manager serves as a métier and market specialist, developing the Men’s Ready to Wear business and Made-to-Mesure & Bespoke programs for the East Coast Region. The role involves implementing strategies to drive sales, partnering with boutiques, and ensuring client satisfaction through the pre and after sales process. This role focuses on cultivating relationships with clients and guaranteeing the highest client experience while in store.

Responsibilities

• Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style, and origin.
• Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and working collectively with the tailor on proper fit for the client.
• Partner with the Learning & Development team to organize and host MRTW/MTM trainings and store focused workshops.
• Serve as an Ambassador in frequently communicating with MTM métier in Paris, relaying feedback on products and services from customers to Paris as well as entering and following through MTM and Bespoke orders.
• Establish strong client relationships that allow for continuity and ongoing representation.
• Partner with the CRM team to identify clients for international events such as Fashion Shows, Universe Events, and be their host at these events.
• Work in partnership with the Regional VP and Merchandising team to better integrate corporate initiatives with regional clienteling actions.
• Analyze and monitor competitor's landscape to ensure the execution of the appropriate strategies in line with the region's needs.
• NO/ Indirect MTM Specialist within the region.

Requirements

• 3+ years in made-to-measure or custom clothing experience.
• Bachelor’s degree.
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
• Elevated leadership and communication skills.
• Strong knowledge of Excel and confidence with Data analysis and reporting.
• Even tempered with ability to continuously multi-task.
• Self-starter and able to work independently.
• Deeply interested in the world of Luxury and Fashion, and passionate about Made-To-Measure and Bespoke programs.
• Strong computer skills.
• Able to lift between 0-25 lbs. without assistance.

Qualifications

• NO/ Indirect MTM Specialist within the region.
• Budget Responsibility: Yes – Annual T&E Budget.
• Decision Making Responsibility: Yes – Approval of orders.

Skills

• Strong planning and organizational skills.
• Strong knowledge of Excel and data analysis.
• Excellent communication and interpersonal skills.
• Customer service and client development expertise.
• Leadership and supervisory experience.
• Ability to lift up to 25 lbs.

Benefits

Annual salary range: $96,706.50 - $114,289.50 annually. Actual rates are determined based on the job, location, and individual experience.

Pay

$96,706.50 - $114,289.50 annually.

Schedule

N/A